Administrator - Receptionist - Job Type: Temporary (3 months)
- Location: East London
- Working Hours: Full-time, 9am to 5pm
We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues.
Day to Day of the role: - Deliver high-quality customer service within required time scales.
- Provide informed advice to tenants on a broad spectrum of housing issues.
- Respond promptly to all email correspondence within set timescales.
- Raise repair orders, and report repairs to the local council.
- Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters.
- Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups.
- Process requests for changes to tenancies accurately and within the correct timescale.
- Refer leasehold and tenancy matters to Housing Officers as necessary.
Required Skills & Qualifications: - Proven experience in an administrative or receptionist role.
- Excellent customer service skills with the ability to handle enquiries via telephone and email.
- Strong organisational skills and the ability to manage multiple tasks efficiently.
- Good knowledge of housing issues and the ability to provide quality advice.
- Competency in using standard office software and email systems.
Benefits: - Competitive salary for the duration of the temporary contract.
- Full-time hours with a structured work schedule.
- Opportunity to contribute to the community by supporting tenants and leaseholders.
- Experience working within a housing association environment.
To apply for this Administrator Receptionist position, please submit your CV today!